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disAbility Cornwall and Isles of Scilly have a comprehensive, best-practice set of policies and procedures that cover all projects and services delivered by our organisation.

SENDIASS, as a statutory contract delivered by us on behalf of Cornwall Council, is fully compliant with, and adheres to, these policies and procedures, which are detailed below:

Confidentiality Policy

Customer Care Policy and Complaints Procedure

Impartiality Policy

Safeguarding Adults

Safeguarding Children

Our policies are presented as Adobe Acrobat PDF files. If you require a copy of the Adobe Acrobat Reader, you can download it for free from the Adobe website